What do I do when a student says they aren't able to schedule a session with me?

This article explains a very common reason why students may be unable to schedule sessions with Upswing tutors on the platform.

Sometimes a student may message you about their inability to book a session with you. There are several reasons why a student may not be able to book a session. However, most often, the student has reached the tutoring cap that their institution has put in place--what we call session limits.

What are session limits?

Many of our partners restrict the number of tutoring hours a student may use per week, month, or semester -- specifically with Upswing tutors. However, many of these schools don’t have the same restrictions set on the amount of time students can schedule with tutors at their school.

Example session limits set by a school:

Additionally, many of our partner schools have restrictions placed on how far in advance a student can schedule a session with a tutor. For example, a school may not allow for students to schedule sessions more than 7 days after the current date.

What to do if a student reaches out about a scheduling issue:

If a student reaches out to you because they aren't able to schedule a session with you, ask the student to take a look at their session limit balance, as this may be the reason. You can also direct them to this article in our knowledge base: What are session limits?

Additionally, please direct the student to contact our support team at [e-mail]. We'd be happy to help!