What site permissions in Google Chrome are recommended when using Upswing?

Charlie Reed
Charlie Reed
  • Updated

In order to be able to use all of the functionalities of Upswing, especially the functionalities within our online learning center where tutoring sessions take place, you need to make sure that you've allowed specific permissions for the Upswing website within Google Chrome. If you're having issues with audio, video, or other technical functions in the VLC, we recommend checking the site permissions to confirm that you've enabled access to the Upswing website.

Recommended Site Permissions

If you already know how to check the site permissions you have enabled within Google Chrome, please check that the following permissions are enabled:

  1. Camera: Allow
  2. Microphone: Allow
  3. Notifications: Allow
  4. Pop-ups and Redirects: Allow
  5. Sound: Allow

If you're not sure how to check your site permissions, please view the step-by-step instructions below.

How to Check Upswing's Site Permissions

  1. Click the 3 vertical dots in the top right corner of your Google Chrome browser.

    check upswing site permissions - 1.png

  2. Select 'Settings' to open your Google Chrome settings.

    check upswing site permissions - 2.png

  3. Select 'Privacy and security' in the left-side menu.

    check upswing site permissions - 3.png

  4. Click on the box that says 'Site settings'.

    check upswing site permissions - 4.png

  5. Select 'View permissions and data stored across sites'.

    check upswing site permissions - 5.png

  6. Search for your school's Upswing URL.

    Your school's Upswing URL will be the website you visit when you log into Upswing. It should look something like school.upswing.io. Click on the arrow to the right of the URL to open the site permissions.
    check upswing site permissions - 6.png

  7. Allow the following site permissions.

    In the list, make sure that the following permissions are set to 'Allow': camera, microphone, notifications, pop-ups and redirects, and sound.
    check upswing site permissions - 7.png


If you've verified that all of these permissions have been enabled and you're still having technical issues in the VLC, please take a look at this article: My microphone / video / sound isn't working in the Virtual Learning Center (VLC). What do I do?


If you have any questions, please feel free to reach out to Support using this form -- we're happy to help!

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