Do Upswing tutors receive payment for student abandoned sessions?

If the student is not present at the beginning of a session, tutors are expected to wait for 15 minutes. Tutors are compensated for 15 minutes of abandoned session wait time if they meet the following conditions: 

• The tutor arrived on time to the session. 
• The student did not enter the session or attempt to connect to the session. 
• The tutor waited the entire 15 minutes. If the tutor joins the session late or does not wait for the entire 15 minutes, then payment may not calculate, and the tutor may be ineligible for abandoned session wait time compensation. 
• If the student joins a session late, the tutor will be compensated for the time they waited as well as the time spent in the session after the student joined.

This article explains how to address students who repeatedly abandon scheduled sessions. 

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