Upswing is designed to be accessible and user-friendly. However, to achieve optimal performance and experience its full potential, there are certain software requirements and recommendations. These guidelines will help you prepare your device and browser for using Upswing's platform.

Browser Requirements

For the best experience when using Upswing, we recommend using the latest version of either of the following browsers:

Google Chrome* - this is the recommended browser for Upswing
Mozilla Firefox

Browsers such as Safari, Microsoft Edge, and others, are not supported and may cause issues for users trying to utilize Upswing's services.

Browser Updates:

It's important that you periodically check your browser to see if your browser needs to be updated. When you are using a browser that is running an older version, you may run into issues that could be avoided by keeping your browser up-to-date! Follow the steps in the articles below to check if your browser is up-to-date:

Helpful Download Links for Supported Browsers:

Mac Users:

Windows Users:

Apple iPhone and iPad Users:

Android Phone and Tablet Users:

Important Browser Permissions & Settings

Google Chrome Site Permissions:

In order to utilize all of the functionalities within Upswing, there are certain site permissions you should have enabled within Chrome. Please take a look at this article for more information on the different site permissions: What site permissions in Google Chrome are recommended when using Upswing?

Mozilla Firefox Site Permissions:

Especially during online sessions within the Virtual Learning Center, it is important to make sure you've granted permission to Upswing within your browser to use your microphone and camera. Please take a look at this article for more information: What site permissions in Mozilla Firefox are recommended when using Upswing?

Pop-Up Blockers:

If you have a pop-up blocker enabled in your browser, please disable it. Upswing does have a few pop-ups that are necessary to receive when using the platform.

Device Requirements & Recommendations

Laptops and desktops support Upswing's functionalities best! Upswing can be accessed from a phone or tablet, however, some of the functionalities may be lost when accessing Upswing on a mobile device. This is specifically of importance for iPhone and iPad users that use Safari as their default browser. If you are an Apple user and you are accessing Upswing from your mobile device, please consider downloading either the Google Chrome or Mozilla Firefox app on your device and use the app to access Upswing.

Wi-Fi Speed Recommendations

Minimum Speed:

In order to be able to use Upswing, users need to have a download speed of at least 1 mbps, and an upload speed of at least 1 mbps. However, this is a slow WiFi speed and could result in a poor connection during online tutoring sessions. If your WiFi speed is slow, we recommend turning off your video during online tutoring sessions to reduce the bandwidth needed.

Recommended Speed:

To maintain a stable audio/video connection during online tutoring sessions, we recommend a download speed of at least 10 mbps, and an upload speed of at least 10 mbps.

You can run a free WiFi speed test on this website. Additionally, you can run a Pre-Call Test (hyperlinked), before an online tutoring session to check if your WiFi speed/bandwidth is suitable for audio/video conferencing.

Meeting these software requirements will ensure that you can fully engage with all that Upswing has to offer, from interactive sessions to accessing a wide range of resources. If you encounter any issues or have questions about preparing your device for Upswing, please feel free to reach out to us at support@upswing.io -- we're happy to help!

What are the software requirements to use Upswing?