Depending on the school you attend, you may be able to reset your password from the Upswing website if you can't remember the password you use to login.
How to Reset Your Password on Upswing
If your school's login system allows for you to reset your password on Upswing's website, all you'll have to do is click the 'Forgot Password?' button from your school's Upswing login page, as shown below:
After clicking the 'Forgot Password?' button, you’ll be taken to a page that will prompt you to input your email to reset your password. You'll receive a link in your email shortly after that will allow you to choose a new password.
Password Reset Troubleshooting
Password Reset Email Not Received
If you haven't received the password reset email to your inbox, please check your spam / junk folder, as sometimes these emails can appear there!
Still Unable to Login After Resetting Password
If you aren't able to login after you reset your password, please follow these steps:
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Clear Your Cache and Cookies in Your Browser.
Please follow the steps in this article to clear your cache and cookies: How to Clear Your Cache and Cookies. -
Reset Your Password Again.
After clearing your cache and cookies, please follow the steps above to reset your password again.
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Try Logging Into Upswing.
Once you've reset your password after clearing your cache and cookies, please try logging into Upswing again, using the new password you set.
If you're still not able to login to Upswing, please contact our Support Team at support@upswing.io, we'd be happy to work through this with you!
Resetting Your Password on Your School's Website
Based on the school you attend, you may use your school's login credentials to log into Upswing. This is because Upswing's login system is linked to your school's login system. Please take a look at these articles to see if this applies to you:
- How to Log Into Upswing Using Your School Credentials
- How to Log Into Upswing Through Your School's Login Portal
If this is the case, there isn't a way to reset your password on Upswing. Instead, you'll need to reset your password with your school's login system. If you're not sure how to reset your school password, please reach out to your school's IT Department! They should be able to assist.
If you have any questions, please feel free to reach out to Support using this form -- we're happy to help!
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