Tutors: Setting a Buffer Period

What are Buffer Periods?

Buffer periods are a feature that allows tutors to set a certain period of time between when a student schedules a session and when that session starts. For example, if a tutor has a buffer period of 60 minutes set, the soonest a student would be able to schedule a session would be 60 minutes before they want to meet for a session. Buffer periods are a great way to prevent tutors from accidentally missing a last-minute session request from a student.

Buffer Period Requirements for Upswing Tutors

If you are a tutor contracted by Upswing, you are prohibited from setting a buffer period below 30 minutes. Tutor Management closely monitors buffer settings, and tutors who violate the 30 minute and above buffer policy will be subject to discipline. Tutors are still encouraged to set immediate availability to appear at the top of student searches. If you are an Upswing tutor and have questions about this requirement, please reach out to Tutor Management at tutors@upswing.io.

How to Set a Buffer Period

Access the Tutoring Tab.
After logging into Upswing, navigate to the tutoring section via the 'Tutoring' icon on the sidebar, or by clicking on 'View your tutoring sessions' on your home page.
Edit Your Availability.
Scroll down to the Availability section, and click on 'Edit'.
Edit Your Buffer Period.
Scroll down to the very bottom of the Availability editor to find the section titled 'Buffer Period'. Click on 'Edit' to edit your buffer.
Select the Buffer Period You'd Like to Set.
After clicking 'Edit', you'll see a pop-up window with an explanation of buffer periods. You'll also see a drop-down menu where you can select the buffer period you'd like to set. The available settings are 0 minutes, 15 minutes, 30 minutes, 60 minutes, and 120 minutes. As an Upswing tutor, you are required to set a buffer period of at least 30 minutes.
Click 'Set'.
Once you've selected the buffer period you'd like, click on the blue 'Set' button to save your settings!