Support for Tutors

• Why aren't students able to see my profile when they search for a tutor?
• As a tutor, how will I know when a student wants to schedule a session with me?
• How do I cancel an upcoming session with a student?
• I accidentally cancelled a session with a student, can I undo the cancellation?

• Setting Availability as a Tutor on Upswing: A Quick Guide
• Tutors: Making Adjustments & Removing Recurring Availability
• Setting Availability as a Tutor: Tips & Tricks
• Tutors: How to Set Weekly Recurring Availability
• Tutors: How to Set a One-Time Availability
• Vacation / Time Off on Upswing: A Quick Guide

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• Campus Tutors: Student No-Shows for In-Person Sessions
• Campus Tutors: How do I schedule a past tutoring session on Upswing?
• Campus Tutors: Why am I not able to schedule a past tutoring session?
• Campus Tutors: How do I schedule a session on a student's behalf?

• What do I do when a student is rude / disrespectful or becomes upset during a session?
• Do I need to enable voice (audio) and my camera when I tutor?
• What happens if I abandon, cancel, decline, or fail to answer a session request?
• What do I do if a student requests assistance with a quiz, test, or exam during a tutoring session?
• What do I do when a student says they aren't able to schedule a session with me?
• What do I do when a student requests proof of attendance to a tutorial session?

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• Best Practices to Use When Providing Feedback on Writing Assignments

• What To Do When a Student Submits an Assignment as a PDF
• What To Do When a Student Submits a Duplicate Assignment Submission
• Can I review an assignment submission in Google Docs?
• What do I do if I suspect a student has plagiarized or used AI (ChatGPT) or a student has asked me to check their writing for plagiarism?
• I claimed an assignment, but it is no longer in my queue. What happened?
• What do I do when I claim an assignment longer than 5-9 pages?

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