How do I message a tutor?

Here are instructions for the different ways you can send a message to a tutor outside of a tutoring session. 

Why would I message a tutor outside of a tutoring session?

There are several reasons why it might be helpful!

1. To ask for clarification on what they can help with.
   For example, say you need help with organic chemistry and you found a chemistry tutor, but you aren't sure if they specialize in that or not. Before you book an appointment, you can send a message just to ask.
   You also might have a tutor you love working with for one class, but now you need help with a different one and you aren't sure if they can still help. Maybe you've worked with a writing tutor on your English essay, but now you have a writing assignment in Psychology you want help with. Would it be better to work with a Psych tutor or a Writing tutor? You can message tutors in each subject to find out who is more equipped to help you!
2. To reschedule or clarify when you have to cancel an appointment
   If you need to cancel on your tutor (it's okay, it happens), we ask that you do a couple of things:
   1. Cancel/let tutors know ASAP since that's courteous to them and can help you be more respectful of their time.
   2. Don't just ignore the session because it may impact how many tutoring minutes you have (see Session Limits)
      So it's great if you can let a tutor know you won't be able to make it, and you can organize with them if you want to meet at a different time with the same tutor. 

Video Walkthrough

Watch this short video, or continue reading for instructions and screenshots.

 

Messaging a Tutor (from 'Upcoming Sessions')

1. From your homepage on Upswing’s portal, click on the Meet with a tutor box on the home page, or click Tutoring on the left side menu.

2. Scroll down to see your scheduled Upcoming Sessions, then click on the tutor’s name to go to their profile page.

3. From their tutoring profile page, you will be able to send them a message by clicking on the blue Send a message to [your tutor’s name] button.

4. When you’re ready to send your message, click the blue Send button.

 

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Messaging a Tutor (from 'Messages')

1. From your homepage on Upswing’s portal, click on the Read your messages box on the home page, or click Messages on the left side menu.

2. Once in the Messaging section, you can open a thread you already have open via the left panel menu:

Or, you can start a new message thread by clicking the blue New Message button. If you’ve started a new message, you’ll use the top bar to search for the tutor you want to message.

3. Type out your message, and once you’re ready to send, click the blue button in the bottom right corner!